Our Commitment to You - We're here for You, 24/7

The DirectBuy Cares Department was created to assist members by answering questions and sharing in their DirectBuy experiences.  Rest assured, you have a trained staff of thousands of professionals with you every step of the way.

You Have Questions.  We Have Answers.

Want to hear how other DirectBuy members are using their membership to create the homes of their dreams and saving thousands of dollars along the way?

Read their stories of savings, service and selection on the Member's Testimonials site.

Have an exciting story of your own to share?

We'd love to hear about it.  Send your stories to yourstory@directbuycares.com or enter them online in the DirectBuy discussion forum.

Have questions about your project or any of the products we carry?

Visit our Customer Care Center for FAQs or to join the DirectBuy discussion forum where you can connect with other home improvement enthusiasts with projects just like yours.

Need to contact your showroom?

Find the phone number to any DirectBuy location, — day or night.

Want to shop online?

Whenever inspiration strikes, look to DirectBuy for assistance anytime. Shop online at a time that fits for your schedule. No rush. No hassle.

DirectBuy in the News

We're excited to share news with DirectBuy Members. From home trends, to our commitment to the community, to showroom openings and so much more, you can find the latest news all in one place.

Member Spotlight

Steve & Cindy Friedman
DirectBuy of Rochester, NY
"For us, it was a no-brainer. In my opinion, it's the best investment we've ever made, let alone in the past five years. The whole Center is outstanding. We consider them friends as much as we do partners in a business relationship. We even plan on having the whole team over for a barbeque this summer..."
Continue reading the Friedman's story

DirectBuy Office

Attending a New Member Orientation will familiarize you with everything DirectBuy has to offer so you can get the most out of your DirectBuy Membership. You’ll leave with a thorough understanding of the shopping process and confidence that you’ll always have a trained product specialist to assist you in every product category.